Policy Information

Below are some of our general rental policies. Full terms and conditions are detailed on the back of every contract. If you have additional questions, check out Frequently Asked Questions or contact us directly. Thank you for choosing KELS RENTALS!

Reservations

To ensure quantities and availability, customers are encouraged to place all rental orders well in advance  First time renters must provide a valid drivers license and valid debit or credit card. All reservations require a 50% non-refundable deposit. We accept VISA, MasterCard, American Express, Discover. Personal checks and cash are not accepted.  For delivery service, any remaining balance must be paid in full 7 day prior to the scheduled delivery. Pick-up orders can pay in full upon arrival.

Delivery

Normal round trip delivery is a flat $40 and available Monday-Friday noon-4:00 pm and Saturday 9:00 am to 1:00 pm. Additional charges apply based on surrounding area of Birmingham, AL, drop off location (requiring steps, elevators, etc), if before/after normal business hours, holidays and narrow time windows. Customer is responsible for order confirmation and accuracy upon delivery. Customer must notify KELS RENTALS at the time of delivery if items are missing or damaged. Customer assumes all liability after KELS RENTALS leaves the delivery site.

Pick Up & Returns

Pick-up time are schduled, please call for timing.  All returned pick-up and delivered items should be cleaned, rinsed, food-free, and re-packed in the same containers as pick-up or delivered. Additional charges will apply for all unreturned boxes and crates, breakage, loss and excessive cleaning. Linens are not to be washed.  Linens should be dry and free of debris to prevent staining and mildew. Tables and chairs must be folded, stacked and ready for pick up unless KELS RENTALS is contracted for setup and/or takedown. 

Damage Waiver

KELS RENTALS guarantees rental equipment is in top working condition but we understand that accidents can happen during an event. The damage waiver 12% rental invoice is a one-time, non-refundable charge to cover the customer against any accidental damage and avoid extra charges. Vandalism, theft, mysterious disappearance or excessive damage is not covered under the damage waiver. The customer has the right to decline the damage waiver but will be held liable for damages that occur – additional charges may apply.

Loss or Damaged

The customer retains full responsibility for rented equipment from the time of pick-up/delivery to the time of return. Please be sure equipment is secured when not in use and protected from the weather. Additional charges will apply for missing, broken, burned or heavily damaged items. 

Set up and Breakdown

Set up and break down service is available at a reasonable additional cost if arranged in advance. If no arrangements are made and this service is desired on delivery, our drivers must call for authorization and pricing. Call one of our event specialists for the latest set up and breakdown charges. No funds are to be exchanged during delivery.

*PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE – THESE POLICIES DO NOT SUPERSEDE WHAT IS STIPULATED IN THE SIGNED RENTAL CONTRACT.