Frequently Asked Questions

How do I place an order?

You can place and order by phone or email. Orders can be placed by phone Monday – Friday 8am-5pm, and Saturday 8am-2pm. You can email your orders 24/7. A rental specialist will contact you back within 24 hours. We require a 50% non-refundable deposit to hold any reservations.

When do I need to make a reservation?

We suggest to our clients to make reservations the sooner the better. The more notice we have helps us guarantee we can accommodate your needs. Placing an order 7 days prior to your event usually gives us enough time. 

What is your change policy?

The customer has 7 days prior to their event to change any quantities without additional rush charges. All rush items under the 7 day period will receive a 25% rush charge to the new invoice.  

What is the Damage Waiver?

The damage waiver covers any accidental damage. It is 12% of your equipment rentals. The customer has the right to waive the damage waiver. If the customer decides to do so, they will be held liable for any damages that may occur. If the customer decides to keep the waiver it is non-refundable. It does not cover theft, vandalism, mysterious disappearance, or damage due to misuse of equipment. The customer will be required to pay list price to replace such equipment.

Can I pickup our equipment?

We offer our customers pick up service Monday – Friday noon-5 p.m. and Saturday 8am-2pm. Please contact one of our rental specialists if you are uncertain.

What is your cancellation policy and refund policy?

Any cancellations will cause you to lose your 50% deposit, which we require upfront.  The balance is returned 10 business days after cancellation date via company check.  NO EXCEPTIONS!  

What are your payment policies?

We accept VISA, MasterCard, Discover, and company check. No personal checks will be accepted. NO EXCEPTIONS!

How far do you deliver?

We are located in downtown Birmingham, AL. Call one of our rental specialists to receive the current delivery rates in of Birmingham. Deliveries outside the Birmingha area has different rates.

How is equipment delivered and how should it be returned?

All equipment is delivered and stacked neatly in the customers requested destination. All equipment should be broken down and stacked exactly where it was delivered unless different arrangements are made. Additional charges will apply if equipment is not broken down and stacked neatly. All china, flatware, and glasses should be returned to their crates they were delivered in. They should all be scrapped and rinsed free of any food or debris. Additional charges will apply if items are returned dirty. All equipment must be accounted for on pick up. Additional charges will apply for any missing equipment. Pictures are taken to provide proof.

Do you offer event set up and breakdown?

We do offer set up and breakdown. Contact one of our rental specialists to get the current rates. 

How do I handle damp or wet linens after an event?

If linens are wet please let the cloths air-dry before bagging them. This will help avoid mildew and other damages to the fabric. Additional charges may apply for damaged linen.

Do I have to pay for items I did not use for my event?